GOVERNANCE
Quality Management
Showing our commitment to the quality of provided services, SIGMA has developed its Quality Management System based on the ISO 9001:2015 standard.
The System’s scope covers all company’s activities and operations, and its objectives include continuous improvement of quality in the provision of products and services, swift response to customer’s requests, state-of-the-art support services, excellent relationship with third parties, as well as full compliance with legal and regulatory frameworks.
Top Management is fully committed to implement and continually improve its Quality Management System and to hold its products and services to the highest quality standard.
The system is annually audited to ensure compliance and certification validity.
Code of Business Conduct
We believe that being trusted by our customers, employees and partners is a key principle for success, long-term growth. Fostering a culture where people can feel safe and happy to work. Integrity, transparency, and accountability are the bedrock of healthy and creative relationships and the kind of innovation we care for.
Information Security and Privacy
Information Security, preservation of Confidentiality, Availability, and Integrity of the company assets are the foundation for protecting critical information, customer and employee privacy and company values. In fact, this is an integral part of our commitments and our governance system and is certified according to EN ISO/IEC 27001:2022 standard.
Our policy protects sensitive personal and private information. To this we have also in place a comprehensive Information Privacy Management System certified according to EN ISO/IEC 27701:2019.
Top Management recognizes the need to protect the confidentiality, integrity and availability of information and is fully committed to implement and continually improve its Information Security Management System and its Personal Information Management System.
Business Continuity
A well-designed and implemented Business Continuity Management system is vital for our customers, employees, partners, and shareholders, who expect us to keep our operations running regardless of disruptions that our company may face.
We have in place a comprehensive Business Continuity Management System that is certified according to the EN ISO 22301:2019 Standard.
Top Management recognizes the importance of maintaining operations regardless of circumstances and is fully committed to implement and continually improve its Business Continuity Management System to ensure its resiliency.
Violence and Harassment in Workplace
SIGMA BUSINESS NETWORK / TOURNIS CONSULTING EU, demonstrating zero tolerance for incidents of violence and harassment in the workplace, adopts this policy, in compliance with Articles 9 and 10 of Law 4808/2021, which ratified International Labor Organization (ILO) Convention 190/21.06.2021 of the International Labour Organization (ILO) concerning the elimination of violence and harassment in the workplace.
You may contact with us for any information and clarifications on this policy.
IT Service Management Excellence
Delivering reliable and efficient IT services is at the heart of SIGMA’s mission. Through a structured service management approach, we ensure that our IT operations consistently meet business needs while driving continuous improvement and customer satisfaction.
This certification reflects our dedication to high-quality service delivery, proactive problem resolution, and the adoption of best practices that support both stability and innovation in every digital solution we provide.
Environmental Responsibility
SIGMA is committed to sustainable growth and the protection of our planet’s resources. By integrating environmentally responsible practices into our daily operations, we aim to minimize our ecological footprint and promote a culture of environmental awareness.
Our environmental management system ensures that we actively monitor and reduce waste, energy use, and emissions—demonstrating that business success and environmental stewardship go hand in hand.
Energy Efficiency & Sustainability
Energy efficiency is central to SIGMA’s sustainability strategy. By adopting advanced energy management practices, we strive to reduce consumption, optimize performance, and contribute to a greener future.
Our energy management framework enables us to identify opportunities for improvement, enhance operational efficiency, and continuously align our business goals with global sustainability objectives.
